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Returns & exchanges

Items ordered with maya-electron can be returned or exchanged within 14 days including the date of arrival.

Returns, refunds and exchanges will only be accepted if the item is returned and exchanged in its original condition (including tags and packaging).
If you wish to return the product using the carrier of your choice, please return it to the address below.

If you do not use an invoice that has been paid for shipping, our online store will not be responsible for theft or loss during return, so we recommend that you use a traceable shipping service for your return. For all returns within Japan, you will be responsible for all related shipping charges within 14 days, unless corrected by maya-electron due to quality or online service issues.

Please note that it takes 3 to 7 business days (depending on the busy season) for the returned product to arrive at the designated warehouse. Also note that if the returned product does not meet the return conditions, it will be returned to you.
Please see our Legal Information for more information on your exercise of returns.
I will provide the lawless service on the internet.

Generally, refunds will be processed within 3 business days from the date the returned merchandise arrives at the warehouse. However, please note that it may take up to 7 business days for the refund to be refunded during the busy season.

Credit Card: Within 7 business days of receiving the return receipt confirmation email, a refund will be made from the current transaction status of this online store. The time it takes for a refund to be reflected in your credit card account depends on the card company.
PayPal: We will refund your PayPal account within 24 hours of receiving the return receipt confirmation email.

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